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SAVES MONEY AND INCREASES EFFICIENCY!!! Your computers must be fully operational both day and night for you to make money with them. Just like people, they do need a check up and tune-up on a regular basis to minimize downtime in order to maximize productivity and profitability within your organization. |
| What are the agreement prerequisites? |
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| Well-care services requires the existence of a stable and documented network. MCC offers full systems inventory, network assessment, and documentation services as a prerequisite implementing a proactive maintenance agreement.. Ask your salesperson for more details. Also, MCC requires a 6 month minimum contract that can be paid monthly or paid in full. Because of the difficulty of determining the number of hours required to support a maintenance agreement, MCC will re-evaluate the contract within 3 month’s and adjust the number of hours if necessary. Software |
| Proactive Maintenance Details: |
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Clean systems
Keeping the systems clean and dust free reduces hardware failure rates.
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Monitor Free Disk Space
When a system runs low on hard drive space, performance degradation occurs. If an operating system runs out of disk space it will cease to function. Proactively maintaining free space prevents down time due to system failures caused by running out of disk space. |
Manage Directory Structure
MCC will maintain a consistent directory structure throughout the network. A logical, organized and documented directory structure for data files, program files, and program setup locations, simplifies and expedites restoration and installation processes. |
Archive and Purge
MCC will periodically backup then purge the server of out-dated files. This process enables the customer to retain information as well as maintain a reasonable amount of free disk space. |
Scan Disk and De-Fragment Windows Workstations
Detecting fragmented files or bad sectors on the hard drive before they cause a serious problem enables MCC to resolve issues with minimal disruption to the user. |
Verify and Manage Scheduled Backups
MCC will protect you from data loss by making sure the backup jobs are indeed running as scheduled with out errors. MCC will retention tapes as needed and assist you in maintaining an inventory of rotating tapes. |
Test Backup and Restore Procedures
Regular testing ensures that these functions work properly, detects problem issues during non-critical procedures and increases your confidence of data protection. |
Maintain File Rights/Permissions
Changes in personnel – new hires, promotions, etc. – also changes who accesses what data. MCC helps you protect your sensitive data by implementing file and directory security policies. |
Maintain Network AntiVirus Definition Files
AntiVirus software vendors update the program definition files, also called signature files, constantly to keep up with the ever growing list of computer viruses. |
Maintain Network AntiVirus Program
MCC will apply program updates as they become available as well as ensure that each new workstation receives an installation of the company’s chosen anti virus standard.Many computers arrive with scaled down versions of an anti-virus program that needs to be properly removed to prevent conflicts with the company’s chosen standard. |
Maintain Operating Systems
MCC will apply patches, service packs and updates as recommended by vendors and as they become available. |
Manage Applications
MCC will install the chosen standard applications as needed. MCC will also apply any upgrades or service packs as recommended by the software vendor. |
Monitor Error Logs
Detecting and addressing potential problems early prevents catastrophic situations and avoids reactive situations. |
Manage Users
Includes adding users, removing users, changing forgotten passwords, configuring user environments, and configuring new workstations. |
Manage Printers
Includes adding local and network printers to workstations. |
Manage Network Services
Includes managing additional network wide services such as network fax programs, network modems, Internet access and remote networking. |
Manage UPS (Unlimited Power Supply)
Verify communications between server and ups device, test “Smart” functionality. |
Telephone Support
Online Telephone Support by our executives. |
Maintain Network Documentation
Includes updating on-site documentation as changes occur. |
Reporting
MCC provides monthly contract activity reports documenting changes made, updates implemented, errors detected, errors diagnosed, recommendations made. MCC uses these reports to maintain a base line of network support activity indicating level of service contract required. |
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